General terms & conditions
1.1 In the following terms and conditions of sale we, IIP in Wichelen, are referred to as SELLER. Our customer is called BUYER.
1.2 These terms and conditions of sale apply to all agreements and offers.
2.1 All stated prices are exclusive of VAT unless otherwise indicated.
2.2 IIP reserves the right to revise the rates at any time. Unless a contractual agreement has been concluded for X amount of time.
2.3 The rates provided in the web shop, folders have been drawn up as carefully as possible. If it later turns out that an error was made, IIP is entitled to rectify these errors without being liable for damages in that regard.
Orders and Deliveries:
3.1 All deliveries are made from the factory, unless otherwise agreed.
3.2 The costs of shipping are at the expense of the customer. For orders larger than 500 Euro, delivery is free (Belgium) and 1700 Euro for the Netherlands. For other countries, please contact us.
3.3 Deviations in numbers supplied are permitted up to a maximum of 3%. The buyer is obliged to purchase the excess and accept the few less.
3.4 Any defects on delivery or shortage or damage must be notified to IIP in writing within 2 weeks after delivery. IIP will not be liable for complaints that are not made in time.
3.5 In the event of valid complaints, IIP will take back the goods and will replace or credit them.
Reflection time / cancellation
4.1 Cancelling an order is possible as long as the goods have not yet left the factory.
4.2 The Buyer has the right to return the goods 14 days after purchase without giving reasons. A written application must be submitted for this.
The goods must be returned in the same packaging.
In such a case, it is sufficient to email [email protected]
Upon receipt of the return shipment, the amount will be refunded in full, including freight costs. The refund will be returned to the same account and the same payment method. The freight costs for returning the goods are at the expense of the buyer.
4.3 Any damage to the packaging or contaminated products will be charged.
5.1 The goods are only shipped after receipt of payment. If the buyer wishes to collect the order himself, this is possible and must be paid in cash. Transfer is possible with the agreement of IIP.
5.2 If the invoice is not paid in cash, it must be paid within 30 days without discount.